Refund Policy

Last updated: 13 July 2026

This policy explains when a Solara purchase may be refunded and how to submit a request. By completing a purchase, you agree to the terms below.

1. Evaluation fees

Evaluation fees are eligible for a full refund within 14 calendar days of purchase, provided that no trades have been placed on the evaluation account.

• If you have placed one or more trades on the evaluation account, the fee becomes non-refundable regardless of when the request is submitted.
• Refund requests must be submitted within the 14-day window. Requests received after this period will not be honoured.
• Evaluation accounts purchased during promotional or discounted pricing are subject to the same refund terms.

2. Reset fees

Reset fees are non-refundable once the reset has been processed and the evaluation account has been restarted. A reset is considered processed immediately upon confirmation in the platform.

3. Activation fees

Activation fees charged to activate a qualified simulation account are non-refundable. Once an activation fee has been paid and the qualified simulation account has been provisioned, the related service has been delivered and the fee is no longer refundable.

4. Additional purchases

Solara does not initiate recurring wallet charges. Every additional purchase requires a new, explicit native-SOL checkout.

• No wallet connection or token approval is requested.
• No future transfer can be initiated by Solara.
• A new checkout uses the price and rules displayed at that time.

5. How to request a refund

To request a refund, please email us at hello@solara-futures.com with the following information:

• Your full name and registered email address.
• The order or transaction reference number.
• The product or service for which you are requesting a refund.
• The reason for your refund request.

We aim to review and respond to refund requests promptly. Approved refunds are returned as native SOL to a verified Solana address. The USD refund value is converted using a time-stamped SOL/USD quote and the finalized transaction signature is supplied for independent review.

6. On-chain payment disputes

Native-SOL transfers cannot be reversed at the protocol level. If a checkout was sent with the correct amount but was not recognized, send support the transaction signature and checkout reference. Never share a seed phrase or private key.

7. Exceptions

We may approve an exception where the circumstances reasonably justify one. An exception applies only to the request reviewed and does not alter this policy for future purchases.

8. Contact

For refund-related enquiries, please contact:

Solara Futures
Email: hello@solara-futures.com
Product support